Player Protection - Luckyballs.com
LMATRIX aims to ensure all players use Luckyballs.com in a responsible way; we want you to stay in control while enjoying our site, and to always spend within your means.
Our Support Team is available 6:00 GMT – 22:00 GMT on Live Chat, and you can always email the Team to [email protected].
- How we help you to stay in control
All of the products offered on Luckyballs.com by LMATRIX should be used in a responsible manner. You should always enjoy our services while keeping within your means. Listed below are a measures you can use to control your use of Luckyballs.com.
You can set your own Spent Limits at any time via ‘My Account > Account Details’. Or by contacting our Support Team, and choosing one of the following Limits Options: Deposit or Wagering, both can be set for a day, week or month. Any request to increase a limit will have a 7 days cooling off period.
Should you wish to take a break from Luckyballs.com, just go to ‘My Account’ and select ‘Account Details > Account Status’. You can always contact our Support Team to set Limits for different Time Periods than the options provided. You can close your account permanently or for a specified amount of time during which you will not have any access to your Luckyballs.com account or any of the services offered on the website.
Finally, we would advise users to avoid shared accounts, and to take care not to assist children or young people participate in gambling activities.
- Protection of Minors – no underage players (18+)
We take great care in the operation of our Protection of Minors policy in order to ensure that all players are over 18 years old.For adults that share their computers with minors, we recommend installing a parental control solution, such as NET NANNYTM.Contact us
You can contact us for questions regarding any of the issues above, via Live chat or e-mail to: [email protected].